Terms & Conditions

We love to get it right for you, every single time you trust us with your purchase. We want to have an absolute hassle-free purchase experience

We assure you that all products sold by MOUSE IN THE HOUSE  are new and 100% genuine. In the unlikely event that any merchandise you have bought from us is not received in good condition, is damaged or defective, customers may exchange the merchandise unused, and in the same condition as he / she purchased it, in its original packaging along with original tags. It would be necessary to provide all financial transaction details, along with bills/invoices provided.

Possible resolution could be Replacement, Exchange or Refund by coupons.

 

Procedure for returns

  •  Returns are covered by the 15 days replacement guarantee
  • The buyer needs to intimate mouseinthehouse.in within 15 days of receipt of goods about the reason for seeking refund.
  • Replacement is subject to availability of stock. If the product is out of stock, look at existing stock and order a replacement up to the same price
  • Please contact us through email (hello@mouseinthehouse.in) and provide the order ID details
  • Customer support will confirm the return request and will inform you about the return process
  • Please ensure that the product is in unused and original conditions. Include all price tags, labels, original packaging and invoice along with the product 
  • We do not charge extra for returns and all pick ups are done free of cost 
  • While we pick up originally delivered item from most customer locations, there are certain areas where a pickup cannot be arranged. In such a case, you can ship the product through any other courier. You will be reimbursed the shipping charges against the original receipt.
  • Made-to-order/custom products cannot be replaced or returned.

    Shipping Policy
  • After confirmation of order from our customer support team, products are couriered within 3-5 business working days
  • Information regarding the Airway Bill number will be communicated to the buyer after the products are dispatched.
  • We have tied up with SHIPROCKET for shipping our products. Please refer the shipping partner (site for more details)
  • Delivery charge vary depending on the value of the shopping cart. We charge a sum of Rs 100/- for each order below or equal to Rs 1200/-. There is no shipping charge for orders having value greater than Rs 1200/-
  • Custom duty charges, if any in your country, will be borne by customer
  • We are closed on Saturday & Sunday
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    Notes for you

  • Wash care- Hand wash separately or Mild machine wash 
  • Shipping – free shipping within India for orders valued at INR 1200 and above
  • Gift wrap available – to gift wrap order, select the gift wrap check box on the cart page during checkout 
  • 15 days free return- we help you exchange for size or available style (no return or exchange for items on SALE) NO REFUND
  • Estimated delivery time- your order will be delivered in 5-7 working days 
  • Block-printed and hand screen printed textiles may have slight irregularities in colours and prints. Irregularities in colour and print are the hallmark of all hand block-printed products and make each exquisite piece one of its kind.
  • We strive to represent our products as accurately as possible, but the colour of the item you receive may differ slightly from the colour in our photography.
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